📢 A Sincere Message from Walsunny — We're Listening & We're Here to Help 📢

Dear Walsunny Customers,

First, we want to say thank you—for choosing Walsunny, and for taking the time to share your recent experiences with us. We've received feedback from some customers regarding after-sales service delays, and we want to extend our deepest apologies for any frustration or inconvenience this may have caused. 🙏💬

We take every message seriously, and we're actively working to improve our service. Based on your feedback, here are a few suggestions to help ensure smoother communication moving forward:

📧 For orders placed on our official website
Please make sure to enter a valid and correct email address when placing your order. This allows us to send you important information like shipping updates, backorder notifications, and more. If the email is incorrect, we won't be able to reach you.

🎵 For TikTok orders
All TikTok orders are handled by a dedicated TikTok support team. If you have questions about your order from that platform, their customer service team will assist you directly.

🛒 For Walmart orders
We’ve learned that due to limitations with the Walmart platform, we often do not receive your customer emails or messages. If you've reached out and haven’t heard back, we sincerely apologize.
To ensure we can support you properly, we recommend submitting your inquiry directly on our official website.

Once again, we truly appreciate your trust and patience. Your feedback helps us grow, and we’re committed to doing better—for you, and because of you. 💛

With gratitude,
The Walsunny Team